联系支持

请在邮件中写明设备型号、iOS 版本、物序版本、操作步骤和看到的提示。请勿附上真实发票、完整序列号或其他敏感资料。

常见问题

档案会上传到服务器吗？

不会。当前版本没有账号或云端服务，档案、照片、凭证和文字识别均在设备本地处理。

拒绝相机权限后还能建档吗？

可以。你可以手动填写或从系统照片选择器选择图片，也可以稍后在系统“设置”中重新允许相机权限。

为什么没有收到保修提醒？

请确认系统“设置 → 通知 → 物序”已允许通知，同时档案中的保修日期和提前提醒已开启。修改日期后，物序会替换原有提醒。

换机或卸载前需要做什么？

请先在“设置 → 数据与备份”导出完整备份并保存到安全位置。卸载 App 会移除设备上的本地数据。

恢复备份会发生什么？

物序会先校验备份格式和完整性，再替换当前资料。开始恢复前请先导出现有档案，且不要在过程中强制退出 App。

Contact support

Include your device model, iOS version, Wuxu version, steps, and any message shown. Do not attach real receipts, full serial numbers, or other sensitive material.

Frequently asked questions

Are archives uploaded to a server?

No. The current version has no account or cloud service. Archives, photos, receipts, and text recognition are processed locally.

Can I create a record without camera permission?

Yes. Enter details manually or choose images through the system photo picker. Camera access can be changed later in Settings.

Why did I not receive a warranty reminder?

Check Settings → Notifications → Wuxu, and confirm that the warranty date and advance reminder are enabled. Wuxu replaces the previous reminder after a date change.

What should I do before changing devices or deleting the app?

Export a complete backup from Settings → Data & Backup and save it safely. Deleting the app removes its local data.

What happens when I restore a backup?

Wuxu validates the backup before replacing current records. Export the current archive first and do not force-quit during restoration.